I read this interesting blog post this morning on my friend Nancy's blog. I kinda felt the need to share. I've been lucky to have only one semi bad experience as a buyer from sellers I've found on Etsy. And it was a supplier. Anywho... Beautifully worded Nancy! We all have personal problems, but when they start effecting your work you need to be professional and shut down business.
I could never leave a customer hanging like that. I wouldn't be able to sleep at night. Letting a situation get out of control like this is bad for the Handmade community. It feeds directly into the fears of buyers. "What if I never get what I ordered?" "What if I pay my hard earned money to this individual and I never hear from them again?"
It reminds me to be thankful to every one of my customers who took a chance on me for the first time. I'd like to think that after the first transaction with me people realize I am on the up and up. But guys like this, whose work is gorgeous BTW, give buying handmade especially online a bad name.
Such a shame....
I could never leave a customer hanging like that. I wouldn't be able to sleep at night. Letting a situation get out of control like this is bad for the Handmade community. It feeds directly into the fears of buyers. "What if I never get what I ordered?" "What if I pay my hard earned money to this individual and I never hear from them again?"
It reminds me to be thankful to every one of my customers who took a chance on me for the first time. I'd like to think that after the first transaction with me people realize I am on the up and up. But guys like this, whose work is gorgeous BTW, give buying handmade especially online a bad name.
Such a shame....
OMG. I'm gonna have to blog about him.
ReplyDeletePD
Amy, thanks so much for the support. It means a lot to stick my neck out there like that (totally expecting a backlash for naming names) and get instead a positive reaction about this horrible incident. And you are right- it does make you truly appreciate each and every customer you've had!!
ReplyDeleteHoly smokes! I just looked at his etsy feedback and I am wondering why anyone would buy from him now.
ReplyDeleteI agree with you-I would lose sleep if I knew I was handling things like this guy. Must not bother him a bit. I don't get it.